Treating Customers Fairly Policy

Treating Customers Fairly (TCF) is an initiative that seeks to ensure the fair treatment of ALL our customers throughout the full sales cycle by creating a customer driven culture.  This will ensure that customer’s needs are put first increasing their confidence in the Financial Services Industry.

Specifically TCF aims to:

• Help customers fully understand the features, benefits risks and costs of the financial products they buy 
• Ensure the sale of suitable products by making certain customers receive suitable advice which takes account of their circumstances
• Ensure customers are sold products that meet their needs and are targeted accordingly
• Ensure that marketing material is appropriate and easy to understand
• Ensure customers receive clear information and are kept suitably informed before, during and after the point of sale
• Ensure that customers do not face unreasonable barriers if they want to switch product, submit a claim or make a complaint
• Ensure that fairness is embedded and part of our corporate culture.

At Oakley Independent Limited treating customers fairly is our primary aim. The Financial Services Authority’s (FSA’s) initiative on TCF aligns with our aspirations and we are constantly striving to improve the products and services we deliver to our customers.
The Team at Oakley Independent Limited are committed to ensuring that the FSA principle of TCF is applied in all areas of our day to day business activities.

So how do we know if we are living up this? Well that’s where you come in.
We would like to know whether your experience lives up to these high standards.
If you have any feedback, let us know because your views are vital to Oakley Independent Limited and will help us shape our future.

Best wishes,

Paul Hudson Cert PFS, CeMAP, IFA
Managing Director
Oakley Independent Limited